Customer Experience Specialist

British Swim School offers a unique opportunity to learn, grow, and make a meaningful impact in your community by ensuring “survival of the littlest.”

About Us

Here at British Swim School, we are more than just a swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one: a survival school first and a learn-to-swim school second. Our mission is “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our team members should enjoy working with this age group and be skilled at making parents feel comfortable. Experience with children or in a child-focused job is helpful but not required if you demonstrate the right attitude.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise location.

About the Role

The Customer Experience Specialist, known as a "Deck Ambassador," works poolside at our swim school. This position plays a critical role in providing an excellent customer experience and supporting our mission.

Responsibilities

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Answer customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Requirements

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.

Preferred Qualifications

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s) (may be obtained during training).

Benefits

• Competitive pay based on experience, with possible opportunities for bonuses.
• Paid training.
• Birthday off and paid.
• Flexible schedules—shifts are 4-5 hours, easy to schedule around school or other jobs. Shifts typically run on weeknights from 4-8 pm and on weekends during the morning hours.
• Free uniforms.
• Opportunity for advancement.
• Training and development.

Pay

$14.00 - $16.00 per hour