Customer Experience Specialist
The Customer Experience Specialist
Competitive pay based on experience and with possible opportunities for bonuses!
Paid training!
Birthday off and paid!
Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours.
Your Typical Responsibilities
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcome students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child’s progress, or about the program.
- Aid swim instructors and managers when needed during swim lessons.
- Post media content and monitor social media platforms.
Requirements
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
Qualifications
- Experience with children or in a child-focused job is helpful but not required.
- Passionate about promoting water safety and a lifelong love of the water.
Benefits
- Opportunity to make a substantial impact within the community.
- Part of a dedicated team committed to teaching swimming and promoting water safety.
Skills
- Customer service skills.
- Ability to work independently and as part of a team.
Pay
Competitive pay based on experience and with possible opportunities for bonuses!
Schedule
Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours.
About the Role
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Company Overview
British Swim School is dedicated to making a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”
Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Contact Information
If you already have a resume on Indeed, your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.