Customer Experience Specialist
For Beth's Beautiful Destinations, the Customer Experience Specialist role connects customer resolution with the broader operating needs of leisure bookings, resorts, cruises, parks, flights, hotels, groups, weddings, and traveler support. The operating lens is customer experience specialized execution within leisure booking support, so incomplete information is surfaced before it becomes downstream rework.
Responsibilities
- Own the Customer Experience Specialist workflow by helping the team document commitments and next actions.
- Coordinate the workflow by escalating complex cases with enough context for the next owner.
- Review assigned customer or client requests as part of the workflow.
- Maintain the workflow by reviewing available case history before responding.
- Track the workflow by resolving routine issues within approved authority.
What Good Work Looks Like
Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. For Beth's Beautiful Destinations, that result is measured through customer experience specialized execution within leisure booking support.
Requirements
- Use CRM and Customer Communication confidently when carrying out customer experience specialized execution within leisure booking support.
- Apply Follow-Up without losing track of exceptions, owners, or deadlines tied to customer experience specialized execution.
- Document Queue Management decisions clearly enough that another teammate can follow the reasoning behind customer experience specialized execution.
- Use sound judgment around Leisure Booking Support, especially when escalation is required instead of assumption.
Pay
Base salary: $38,000–$52,000 per year.
Schedule
Full-time. 100% remote within the United States.