Customer Experience Specialist

About Alma Lasers

Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care. In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications.

Summary

This is an in-office position responsible for ensuring that each touchpoint across the customer journey is engaging, efficient, and effective to bridge the gap between the customer and our brand. This position is a sales focused, revenue producing opportunity for Alma. The main goal of the Customer Experience is to renew our service contracts and retain our customers FOR LIFE. We are looking for a highly motivated, sales minded relationship builder, who is hungry to go above and beyond. Do you make the extra calls each day to exceed your goals? If yes, then this may be the position for you!

Essential Functions

• Making a minimum of 80 outbound calls per day
• Generate sales for service contracts, billable service, PM's, service parts, etc.
• Uncovering new sales via installed customer base through calling, emailing, Salesforce campaigns
• Generate, send, and follow up on contract quotes sent to customers
• Maintain all contract and warranty information in CRM and ERP database
• Make scheduled touchpoints with customer post-sale
• Notify customers of expiring contracts for maintenance and warranty
• Meet and exceed established weekly, monthly, and annual call and sales goals
• Provide service offerings based on an understanding of the customer's needs and deliver in a clear and compelling message to close sales
• Provide a superior level of customer service to all customers
• Continually create and implement unique sales strategies, ideas, and programs as a means of producing new business opportunities
• Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
• Other duties and responsibilities as assigned

Competencies

• Ability to overcome customer objections and turn a No into a Yes
• Ability to multitask
• Strong organizational and time-management skills
• Ability to work independently and cross functionally
• Ability to manage and sustain a healthy pipeline
• Ability to build trust and creditability with customers
• Ability to identify potential issues and develop ways to streamline processes and drive revenue
• The responsibility of interdepartmental cooperation and communication
• Model and reinforce the company's mission of positive attitude, hard work and professional vulnerability
• Ability to adapt to a changing environment

Education and Experience

• Bachelor's highly desired or equivalent experience
• Proficient in MS Office (Outlook, Word, Excel, and PowerPoint)
• 1-3 years sales experience, exceeding sales goals while providing a high level of customer satisfaction
• Proven experience being persistent with customers and closing sales deals
• Salesforce experience is strongly preferred but not required
• Excellent oral and written communication, customer service and problem-solving skills
• Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

Pay

Salary range is $50,000 - $60,000 + Commissions based on experience. OTE: $120k+

Schedule

This is a 100% onsite position, full-time located in Buffalo Grove, IL.