Customer Experience Specialist 2 - 29963

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Physical Requirements DELETE ALL TEXT and add Preferred Qualifications here." That seems like placeholder; we should delete that line. Also remove "Preferred Qualifications are job-related education..."? Actually that is part of the posting: after "Physical Requirements DELETE ALL TEXT and add Preferred Qualifications here." then they talk about Preferred Qualifications. We need to keep Preferred Qualifications content? The instruction: "Preferred Qualifications are job-related education, experience, skills and/or competencies that are not required to be qualified for the position but enhance a candidate's ability to perform the job." That is a definition; we should keep the Preferred Qualifications content that follows? The text after that includes: "The listed salary range for this role is intended as a good faith estimate..." etc. That's more about salary and benefits. We need to extract substantive content: About the role (description of Uncrewed Systems, Leadership Mindset, etc). Responsibilities (What You Will Be Doing bullet points). Requirements (What we are looking for... Associates Degree etc). Qualifications? Might be same as Requirements? Could separate "Qualifications" for required qualifications. Skills: maybe mention Microsoft Office, Salesforce, Jira experience preferred, etc. Benefits: they list benefits later: "We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered..." Also earlier they gave Anticipated Salary Range: $39,252.00 - $56,074.00. So we need Pay section with that range. Schedule? Not mentioned besides Full Time/Hourly/Non-Exempt. Could include Schedule? The posting says Employment Type: Full Time/Hourly/Non-Exempt. That's schedule type. Could include Schedule section with that. But we should only include if posting actually states them. It does state Full Time/Hourly/Non-Exempt. So we can include Schedule. We must not include headings with filler like "commensurate with experience". Not present. We must not repeat job title as heading. No job title given explicitly; we can ignore. We must not put Job ID/requisition numbers as headings; we can drop them. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

About the role

... description about Uncrewed Systems, Leadership Mindset, etc.

Responsibilities

• ... each duty

Requirements

... Associates Degree or other 2 year technical degree ... or High School Diploma ... and 3 years related experience. Must be able to obtain and maintain a government clearance.

Maybe also include "Preferred Qualifications" as a section? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Preferred Qualifications could go under Qualifications or Skills? Could treat as Qualifications (preferred). But we already have Requirements for required qualifications. Could add a Qualifications section for preferred qualifications. However the instruction says "include a section ONLY when the posting has real, specific content for it". There is content for Preferred Qualifications. So we could add a

Qualifications

with preferred qualifications bullet list. Skills: could be a section for skills like Microsoft Office, Salesforce, Jira, etc. But we might incorporate into Qualifications. However we have separate Skills heading allowed. Might be better to put technical skills under Skills. Benefits: we have benefits description. Pay: salary range. Schedule: Full Time/Hourly/Non-Exempt. We must not duplicate content. Let's extract. First, About the role: The posting includes: "This opportunity resides with Uncrewed Systems (UxS), a business group within HII’s Mission Technologies division. Uncrewed Systems comprises unmanned underwater vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy software. HII creates advanced unmanned solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs). Leadership Mindset at HII – Mission Technologies Role Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes—regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities: Know & Grow Your People – Commit to learning and supporting team success.Build Relationships – Communicate openly, collaborate well, and build trust.Take Ownership – Deliver on commitments and take pride in your work.Customer First – Focus on the mission and those we serve.Shape the Future – Bring ideas, curiosity, and continuous improvement.Act with Urgency – Take initiative and follow through with purpose. These capabilities guide how all employees contribute to our shared success across Mission Technologies." We can keep that as About the role. Responsibilities: The "What You Will Be Doing." section includes several bullet-like paragraphs. We need to convert each duty into

. Let's parse: - Primary customer contact, to answer questions, resolve issues, either technical in nature or requiring repairs, spare parts or field support and continuously communicate status with customer until matter is resolved. - Responsible for improving the customers’ experience with HII Products and Services. - Provide initial technical product support to customers via inbound calls, email, chat, etc., by handling inquiries and troubleshooting basic technical product-related issues. - Gather information to identify and assess nature of problem. - Record incident in a tracking system to maintain log of product issues for escalation and product development teams. - Typically refer to transcript or established process in training manuals and guides to recommend solutions. - Escalate complex issues to higher-level technical product support specialists or management. - Customer & Administrative Support Provide administrative and logistical support across all UxS programs and customer accounts. Assist with customer inquiries and support requests while ensuring timely and professional communication. Support customer service activities and serve as a backup resource for customer-facing operations. Initially support customer facing meetings with anticipation to lead customer facing meetings - Training Support Prepare, package, and ship training materials and equipment to instructors supporting product training events worldwide. Coordinate training logistics and ensure training resources arrive on schedule. Support training administration and documentation activities as required. - Logistics & Shipping Prepare and process outgoing shipments of spare parts, repair materials, training assets, and customer support items. Coordinate shipments to customers, field locations, and company depots. Maintain shipment records and assist with tracking and delivery follow-up. Support inventory movement and logistics activities as needed. - Repair & Aftermarket Support Assist repair operations with preparation of service reports, customer communications, and administrative documentation. Prepare and submit repair and spare parts quotations for customers across multiple programs. Maintain accurate records within company systems and support quote tracking activities. Assist with aftermarket support initiatives and customer follow-up efforts. - Systems & Reporting Utilize Microsoft Office applications, including Excel, Word, Outlook Maintain customer and operational records within business systems. Support data entry, reporting, and documentation activities as required. Salesforce And Jira Experience Is Preferred But Not Required. We need to break into list items. Could group some but each bullet as

. Ensure we keep all details. Requirements: "What we are looking for... Associates Degree or other 2 year technical degree in related discipline and 1 year of related experience; or High School Diploma or equivalent and 3 years related experience.Must be able to obtain and maintain a goverment clearance". Also maybe "Bonus Points for..." but those are preferred qualifications. We'll put required qualifications in Requirements. Qualifications (Preferred): The "Bonus Points for..." section includes: - Experience with procurement and lifecycle management a plus. - Experience with Salesforce, Jira, or other CRM/work management systems. - Experience supporting logistics, shipping, training coordination, or aftermarket services - Experience preparing customer quotes or administrative documentation - Process improvement and project management experience a plus. - To perform this job successfully, an individual should have strong knowledge of Microsoft Word; Microsoft Excel; Microsoft PowerPoint - Individual should be comfortable learning new systems, including ERP or MRP systems. Also earlier they said "Salesforce And Jira Experience Is Preferred But Not Required." That's also preferred. We'll put these as

under Qualifications. Skills: Could be a separate section for technical skills like Microsoft Office, etc. But we already have those in Qualifications. Might be redundant. Perhaps better to put Skills section for things like "Microsoft Word, Excel, PowerPoint, Outlook; Salesforce; Jira; ERP/MRP systems". But we already covered. To avoid duplication, we could omit Skills section and put those under Qualifications. However the instruction allows Skills heading; we could still include if we have content not already covered. But we risk duplication. The instruction says "Prefer a few substantive sections over many thin ones." So maybe combine Qualifications and Skills into one Qualifications section. But we already have Requirements separate. So we could have Requirements and Qualifications (preferred). Skills could be omitted. Benefits: The paragraph about benefits: "We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application." We'll put that in Benefits. Pay: "Anticipated Salary Range: $39,252.00 - $56,074.00". Also maybe note that it's a good faith estimate. We'll include that. Schedule: "Employment Type: Full Time/Hourly/Non-Exempt". Also maybe "Required Travel: 0 - 10%". That's travel not schedule. Could include travel under Schedule? But schedule heading is for schedule; travel could be separate but not in allowed headings. Could include under About the role? Might be better to add a Schedule section with Full Time/Hourly/Non-Exempt and maybe note travel 0-10% as part of schedule? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Schedule with Full Time/Hourly/Non-Exempt and maybe mention travel. We must not include boilerplate like EEO, legal, application instructions, etc. Remove lines like "All qualified applicants will receive consideration..." etc. Also remove "Do You Need Assistance?" etc. Also remove "Find the role that’s right for you. Apply today." etc. Also remove "To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072". Also remove "HII is more than a job - it’s an opportunity to build a new future."