Customer Experience Retail Advisor

Based at the Cirrus Store’s flagship location in Knoxville, Tennessee, this role enhances customer satisfaction and drives revenue growth within retail operations by fostering lifelong relationships with Cirrus aircraft owners and pilots through exceptional, personalized service.

Responsibilities

• Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services.
• Develop and maintain strong relationships with customers before, during, and after their interactions to ensure consistent positive brand experiences.
• Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.
• Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations.
• Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards.
• Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency.
• Travel as needed for business, including visits to locations such as Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL; McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, and other regions for events or additional requirements. Travel frequency, duration, and locations will be communicated in advance when possible.

Requirements

• Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields.
• 4-7 years of retail or customer service experience.
• Demonstrated track record of increasing responsibilities and business growth.
• Proficiency in Microsoft Office Suite and ability to adapt quickly to new systems.
• Strong work ethic, ability to work independently, and prioritize tasks in a fast-paced environment.
• Sound judgment and excellent communication skills.
• Valid driver's license with a good driving record.
• Flexibility for overnight travel and weekend work.

Benefits

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA.
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider.
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service.
• PTO: Various PTO plans starting at 100 hours accrued within the first year.
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty.
• Career Development: Tuition reimbursement program and professional growth opportunities.
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available.
• Community & Engagement: Company and employee clubs at various locations.

Pay

Salary Range: USD $48,195.58/Yr. - USD $72,293.36/Yr.