Customer Experience Representative - Tulsa Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Experience Representative (CXR). This position is located at Tulsa International Airport and offers a starting hourly wage of $16.00 plus up to $900 per month in bonuses.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States
• Must not require work authorization sponsorship by our company for this position now or in the future
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Qualifications

Must not require work authorization sponsorship by our company for this position now or in the future.

Skills

N/A

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

This position starts at $16.00 per hour plus up to $900 per month in bonuses!

Schedule

Available schedules: - Saturday - Wednesday 5:00 a.m. - 2:00 p.m. - Wednesday - Sunday 4:00 p.m. - 1:00 a.m. (2:00 a.m. pending delayed flights) - Sunday, Monday, Wednesday, Thursday, Friday - 4:00 p.m. - 1:00 a.m. (2:00 a.m. pending delayed flights)

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.