Customer Experience Representative - Rochester Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Part Time Customer Experience Representative (CXR). This position provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive customer experience.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training
• Perform miscellaneous and backup duties as assigned
• Seek to improve job performance through self-assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related convictions on driving record in the past 5 years

Benefits

• Paid time off
• Employee discount
• 401(k) retirement plan
• Training and development

Schedule

This position is available from Monday to Sunday, from 4:00 PM to 10:00 PM.

Pay

The pay for this position is $19 per hour.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to support veterans and individuals with disabilities in finding meaningful employment opportunities.

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