Customer Experience Representative - Pittsburgh Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Experience Representative (CXR). This position is part of a large and rapidly growing company that has been recognized as one of the top places to work.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Sought to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years

Qualifications

• Must be able to work flexible hours, including evenings and weekends
• Must be able to lift up to 50 pounds
• Must be able to work in a fast-paced environment

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules

• Monday-Friday: 6:00pm to 2:00am
• Wednesday-Sunday: 4:00am to 12:00pm
• Thursday-Monday: 4:00am to 12:00pm
• Sunday-Thursday: 12:00pm to 8:00pm
• Tuesday - Saturday 6:00pm to 2:00am

Pay

This position pays $18 / hour ($19 / hour for night shift) plus potential bonuses.

Schedule

• Must be able to work flexible hours, including evenings and weekends

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and welcome applications from people of all backgrounds. We are committed to providing a safe and inclusive workplace for all employees.