Customer Experience Representative - OKC Airport

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States
• Must not require work authorization sponsorship by our company for this position now or in the future
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Pay and Benefits

This position starts at $16.00 per hour plus up to $900 per month in bonuses!

We offer:

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

Available schedule: Wednesday through Saturday 3pm to 1am
Sunday through Thursday 4pm to 1am

About the Role

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).

Benefits

We are working towards our shared vision to be the world's best and most trusted mobility company.