Customer Experience Representative- Newark Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Experience Representative (CXR). This position provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive customer experience.

Responsibilities

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Absess condition of rental upon return.
• Notify Management of any known customer problems and vehicle problems requiring maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
• Perform job-related duties as assigned.
• Work in all customer-facing work groups including rental counter, exit booth, greeter, or return agent.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a minimum of 1 year of customer service experience in retail, guest services, or administrative support.
• Must have a minimum of one year of consecutive work experience with one employer.
• Must be living within a reasonable commute of no more than 1 hour from this location.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted U.S. drivers license.
• Must be able to read, write, and understand English.

Qualifications

• Must meet New Jersey DMV requirements, including completing the Graduated Driver License (GDL) program if applicable.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to multitask and prioritize tasks.
• Knowledge of vehicle features and optional protection products.

Benefits

• Paid Time Off
• Health, Dental, Vision insurance
• Life Insurance
• Prescription coverage
• Employee discounts on car rentals, car purchases, and much more!
• 401(k) retirement plan with company match and profit sharing

Pay

The pay for this position is $19.84 / hour with a potential health-care supplement up to $5.55 / hour and potential additional production bonus.

Schedule

This position is available full-time (40 hours per week) with flexible shifts including days, evenings, overnights, and weekends, based on a shift bid.