Customer Experience Representative - Minneapolis St. Paul Airport
National Car Rental · St Paul, MN · 1 wk ago
On-siteCustomer Service$21/hrFull-time
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
- Sought to improve job performance through self-assessment, skill development, training and goal setting
Requirements
- Must be at least 18 years of age.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- High School Diploma or G.E.D. required.
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).
Qualifications
Your local group
Benefits
- Paid time off
- Employee rental car discounts
- Retail Savings Plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedules Available
- Schedule 1: Sunday-Thursday 10:00pm to 6:30am
- Schedule 2: Tuesday-Saturday 10:00pm to 6:30am