Customer Experience Representative II
Allergan Aesthetics, an AbbVie Company · Austin, TX · 2 wk ago
Customer Service$18.6–$33.2/hrFull-time
Main Area of Responsibilities
- Manage 10-20 call interactions per day including inbound and outbound calls. Process 40-60 cases per day. Examples of interactions include, sample eligibility, status of deliveries, and resolving call inquiries.
- Able to use critical thinking skills to resolve inquiries to meet service levels.
- Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
- Deliver an excellent customer experience, while acting in a professional and courteous manner.
Qualifications
- 2-4 years of Customer Service experience, preferably in a Contact Center environment.
- Experience working with MS Office.
- Attention to detail and ability to multitask.
- Effective communication skills.
Key AbbVie Competencies
- Positive âall for oneâ approach to team deliverables and priorities.
- Buils strong relationship to enable higher performance.
- Learns fast, grasps the âessenceâ and can change course quickly where indicated.
- Raises the bar and is never satisfied with the status quo.
- Creates a learning environment and open to suggestions.
Education
- Associate Degree OR High School Diploma and equivalent relevant experience.