Customer Experience Representative – Domestic

Key Responsibilities

• Process catalog orders and assist customers with product selection and order support
• Respond to customer inquiries regarding products, pricing, order updates, and account information
• Cook up internally with production, purchasing, and sales teams to ensure accurate order fulfillment
• Maintain detailed customer records and ensure timely follow-up on requests and concerns

Qualifications

• 2+ years of customer service experience in a manufacturing, industrial, or technical environment
• Strong computer and data entry skills with proficiency in Microsoft Office
• Ability to navigate product catalogs and identify correct parts or materials
• Professional communication skills with strong attention to detail and organization