Customer Experience Representative - Columbus Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Experience Representative (CXR). This position is part of a rapidly growing company that has been recognized as one of the top places to work.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Sought to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules

This will be an alternating schedule. Every other week.

• Sunday: 8am - 1:30pm
• Monday: 8am - 6pm
• Tuesday: 8am - 6pm
• Wednesday: Off
• Thursday: 8am - 6pm
• Friday: 8am - 6pm
• Saturday: 8am - 1:30pm
• Sunday: Off
• Monday: 12pm - 9:30pm
• Tuesday: Off
• Wednesday:12pm - 9:30pm
• Thursday: 12pm - 9:30pm
• Friday: 12pm - 9:30pm
• Saturday: Off

Pay

The pay for this position starts at $17.00 / hour.

Location

This position is located at Columbus Airport (CMH) - 5733 Veterans Pkwy Columbus, GA 31904.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and welcome diversity in our workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us.