Customer Experience Representative (Collections)

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Experience Representative - Tulsa, OK! We are looking for you!

• Hybrid Schedule
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

Recruiter: Sophia Harris | sophia.harris-sc@airgas.com | (656) 263-5716 (Call/Text)

As a Customer Experience Representative (CXR), you won't just be managing accounts—you will be a trusted advisor and a vital consultant dedicated to nurturing strong, productive customer relationships. If you are looking for a role that values collaboration, emotional intelligence, and proactive leadership, this is your opportunity to shine.

Responsibilities

• Nurture and coordinate an assigned portfolio for a healthy portfolio balance, ensuring accurate and timely web-based billing and account reconciliation.
• Proactively resolve customer account issues and payment delays at the billing stage or when past due, which includes conducting root cause analysis, resolving electronic transfer rejections, and building alignment on payment solutions.
• Initiate comprehensive Accounts Receivable (A/R) review, research, and resolution. This involves monitoring Days Sales Outstanding (DSO) and aging reports, thoughtfully guiding credit parameters, and evaluating customer A/R to identify accounts needing additional support, doubtful accounts, and write-offs.
• Prepare and present reports for review with internal customers (Sales and Finance), and create/maintain Excel spreadsheets to provide customers with essential billing insights.

Required Qualifications

• High School Diploma or equivalent.
• A "client service" orientation that views collections as a supportive business function rather than an adversarial one.
• Exceptional written and verbal communication skills; ability to express complex ideas clearly and concisely.
• Core Competencies: Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time-sensitive environment.
• Must be able to operate in a drug-free workplace.

Preferred Qualifications

• Experience with SAP and/or ERP systems.
• Commercial collections experience with a proven track record of success.
• Bilingual skills (Spanish)
• Proficiency in Google Workspace (Sheets, Docs, Gmail, Meet, etc.)
• General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.
• Familiarity with hardgood products and branch/plant operations is highly valued.

Benefits

• Medical, dental, and vision plans
• Short-term and long-term disability
• Life and accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave
• Paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for eligible employees' dependents
• Airgas Scholarship Program for dependent children

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.