Customer Experience Representative - Central Wisconsin Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Experience Representative (CXR). This position is part of the largest and fastest-growing privately-owned automotive rental and leasing company in North America.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Sought to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have worked 12 consecutive months or more at most recent employer
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years

Benefits

• Paid time off
• Employee rental car discounts
• Retail savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

This position is available on:

• Monday: 12:00pm to 11:00pm
• Tuesday: 11:00am to 9:00pm
• Wednesday: 11:00am to 9:00pm
• Thursday: OFF
• Friday: OFF
• Saturday: OFF
• Sunday: 12:00pm to 11:00pm

Pay

$18 / hour plus potential bonuses

Location

Central Wisconsin Airport 100 (CWA) CWA DR STE 112 Mosinee, WI 54455

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and welcome applications from people with disabilities. We are committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in compliance with applicable laws.