Customer Experience Representative

Duties and responsibilities

• Review and enter all incoming order and quote requests
• Develop and maintain relationships with existing and new customers
• Partner with outside sales team to assist with customer needs
• Answer/Evaluate customer questions on technical product, pricing and/or billing and direct to the corresponding area if needed
• Evaluate and enter all warranty requests
• Take phone calls and emails on product/order related issues from customers, homeowners, sales, and internal customers
• Research and provide problem resolution
• Communicate with customers on items that will miss a promised delivery due to either manufacturing, inventory shortage or delivery conditions
• Perform other duties as assigned

Qualifications

• 2 or more years of prior customer service experience
• Strong positive attendance history
• Proficient computer skills
• Clear communication skills with the ability to use positive language
• Able to multi-task and manage expectations
• Attention to detail
• Team oriented