Customer Experience Representative

Cashier

• Operate cash terminals and verify purchase price
• Process payments
• Clean and maintain cash office
• Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management

Returns

• Knowledge of BrandsMart USA return and exchange policies
• Handle all customer inquiries quickly in a courteous and efficient manner
• Must be able to provide a solution with minimum supervision
• In specific locations, receive and document customer repairs
• Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center

Customer Service

• Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner
• Aid customers with delivery related inquiries
• Must be able to provide a solution with minimum supervision