Customer Experience Representative
Schurz Communications · Burlington, VT · 2 mo ago
On-siteCustomer Service$21–$23/hrFull-time
Responsibilities
- Ability to prioritize and organize effectively
- Utilize problem solving techniques with high end broadband equipment
- Use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
- Knowledge of basic mathematics
- Knowledge of video, broadband, and phone products and services
- Knowledge of common phone etiquette and de-escalation techniques
- Able to communicate clearly, educate customers and promote/sell company services
- Able to work independently and plan accordingly to complete daily assignments
- Must be flexible and able to handle multiple tasks concurrently
- Adapting, learning and delivering the best customer service our industry can give
- Sell and promote company products and services
- Research customer complaints, process payments and billing adjustments
- Achieve sales goals by soliciting new and/or upsell services
- Follow up on and close sales leads
- Resolve customer account issues
- Perform service order provisioning through multiple user interfaces of the following types
Requirements
- Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
- Follow all safety rules and comply with company policies and specifications
- Speak and understand English language proficiently
Qualifications
- 3 years of CATV or other relevant technical/electronic experience
- High school diploma or GED equivalent
- Bilingual preferred
- Valid driver's license
- Willing to participate in NCTI certification/development courses
Benefits
- Family Medical (3 plans to choose from), Dental and Vision
- Company funded HSA
- Company Paid Short Term Disability
- Company Paid Long Term Disability with Voluntary option
- Company Paid Parental Leave
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Volunteer Paid Time Off
- Paid Holidays
Pay
$21.00-23.00/hr. plus commissions and overtime pay if applicable
Schedule
Full-time