Customer Experience Representative

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Regularly communicate with internal and external customers of HomeTeam Pest Defense.
• Initiate new service, answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolve customer problems with invoices and billing questions.
• Calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Benefits

• Competitive pay.
• Comprehensive benefits package including medical, dental, vision.
• Company paid life & AD&D insurance.
• 401(k) plan with company match up to 6%.
• Employee stock purchase plan.
• Paid Time off and holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• A friendly work environment.
• Employee referral bonuses.

Pay

$$ $17 Hourly

Schedule

Not specified

Skills

N/A

Requirements

N/A