Customer Experience Representative

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Solicit feedback to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No DWI/DUI/DWAI or other drug and/or alcohol-related convictions on driving record in past 5 years
• Apart from religious observation, must be able to work the listed schedule:
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Qualifications

• Must be able to work the listed schedule:

Skills

• Customer Service
• Communication
• Problem Solving
• Customer Assistance
• Call Center Operations
• Rental Vehicle Knowledge

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

This position starts at $17.60 per hour plus bonuses!

Schedule

Sunday: OFF
Monday: OFF
Tuesday:3:30pm-12:00am
Wednesday: 3:30pm-12:00am
Thursday: 3:30pm-12:00am
Friday: 3:30pm-12:00am
Saturday : 3:30pm-12:00am

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We are committed to providing a safe and inclusive workplace for all employees.