Customer Experience Representative

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Experience Representative (CXR). This position provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive customer experience.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
• Perform miscellaneous and backup duties as assigned
• Seek to improve job performance through self-assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• High School Diploma or G.E.D. required
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
• Licensed to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• At least 18 years old

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Thursday - Sunday 12:00 pm - 11:00 am
• Thursday - Sunday 2:00 pm - 1:00 am
• Friday - Monday 12:00 pm - 11:00 am
• Friday - Monday 2:00 pm - 1:00 am

Pay

This position starts at $17.50 / hour.