Customer Experience Representative

About the role

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions.

Responsibilities

• Provide superior, friendly, and efficient transactions and offering company-approved services and products to provide a positive experience for all customers.
• Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Afford additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training.

Requirements

• Must be at least 18 years old.
• Must have worked six (6) months or more at most recent employer.
• Must be able to work posted schedule.
• High School Diploma or G.E.D. required.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

Qualifications

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Skills

• Customer service skills.
• Communication skills.
• Computer literacy.

Benefits

• Competitive Compensation - This position offers compensation of $19.00-21.00.
• Paid Time Off, starting with 15 days off per year and 6 paid holidays.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing.
• Education Assistance.

Pay

• $19.00-21.00

Schedule

• 40 hours per week
• Multiple schedule options available:
• Sunday - Monday, Wednesday - Friday, 3:30PM -12:00AM
• Thursday - Monday 4:00PM - 12:30AM
• Sunday - Thursday 5:00PM - 1:30AM

Location

3920 Terminal Dr, Salt Lake City, UT 84122

Equal Opportunity Employer/Disability/Veterans