Customer Experience Representative

Key Responsibilities

• Drive insights and actions for reseller partners and vendors.
• Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
• Focused on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
• Proactively engage with customers to understand their challenges, goals, and requirements.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Leverage vendor partnerships to deliver the best solutions and value to customers.

Requirements

• Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
• The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

Pay

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

Schedule

Not specified.