Customer Experience Representative

About the Role

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. As the face of Homecare Homebase, you will guide customers through software challenges, eliminating obstacles so they can focus on delivering high-quality patient care.

Responsibilities

• Communicate with customers via phone, email, and live chat
• Assist customers with questions, software navigation, and issue resolution
• Identify trending issues and provide thorough research and documentation of findings
• Coordinate with teams across the business to relay information

Requirements

• Bachelor’s degree or an equivalent combination of some college and significant work experience
• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals
• Quick learners with strong problem-solving and creative thinking abilities
• Strong written and verbal communicators who are empathetic to customer needs
• Team players passionate about their work and contributing to a positive, collaborative environment

Benefits

• Competitive pay and robust benefits
• Professional development opportunities
• Meaningful work that makes a difference in the lives of clinicians, homecare staff, and patients
• Supportive leadership and a culture rooted in CARES values: Care, Act, Respect, Excel, and Smile
• Flexibility to support work-life balance and unique career opportunities
• Participation in charitable fundraising initiatives aligned with the company’s mission

About the Company

Founded in 1999, Homecare Homebase is dedicated to helping home health and hospice organizations overcome business and technological challenges that impact clinical outcomes and operational efficiency. Our services use systems thinking to drive transformative results across the entire organization—from Intake to Discharge.