Customer Experience Representative

Essential Duties And Responsibilities

• Review customer purchase orders to ensure accuracy, completeness, and alignment with approved quotes.
• Prepare, enter, and manage sales orders within the QAD ERP system.
• Create, update, and deliver customer quotes in a timely manner.
• Support inside and outside sales teams with pricing, order, and product-related inquiries.
• Provide customers with timely quotes and order status updates.
• Investigate and resolve order issues, discrepancies, and service concerns.
• Initiate returns and credits in accordance with company procedures.
• Take ownership of customer issues and follow them through to resolution.
• Absorb and assist with customer certification and compliance documentation.
• Maintain and update Standard Operating Procedures (SOPs).
• Contribute ideas to improve workflows, tools, and overall customer experience.

Knowledge, Skills, And Abilities Required

• Strong attention to detail and commitment to accuracy.
• Strong communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to collaborate effectively across departments.
• Proficiency with ERP systems and Microsoft Office applications preferred.