Customer Experience Representative
About the role
The Customer Experience Representative (CX) at Dr. Killigan's is a key member of our team, dedicated to providing exceptional customer service and support. We are looking for someone who can engage with our customers, resolve their pest issues, and enhance their overall experience.
Responsibilities
- Serve customers by providing personalized advice for resolving their pest issues
- Attract potential customers by answering product and service questions and suggesting information about other products and services
- Maintain a positive, empathetic, and professional attitude toward customers
- Respond promptly to customer inquiries by email, chat, and phone
- Maintain a thorough knowledge of the entire catalog of DK products
- Open customer accounts by recording account information
- Maintain customer records by updating account information in Shopify
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Collaborate with other departments and research to provide the customer with the best solution
- Check and respond daily to the following platforms:
- CRM system
- Gorgias
- Shopify
- Alexa
- Amazon Seller Central
- Messages, incoming orders, and feedback
- Alexa for message response, order confirmation, troubleshooting, feedback, and customer outreach
- Junip
- Recharge.Launch
- Skio
- Monday.com
- Slack
- Gmail
- Meta Desktop Suite
- SocialSnowball
- Klayvio
- 1Text
Requirements
- Passionate about making a positive impact on homes and the environment
- Ability to maintain a positive, empathetic, and professional attitude toward customers
- Strong communication skills, both written and verbal
- Knowledge of pest control products and services
- Experience with CRM systems, social media platforms, and customer relationship management tools
- Ability to work independently and manage multiple tasks simultaneously
- Proficiency in Microsoft Office applications
Skills
- Excellent customer service skills
- Strong problem-solving abilities
- Attention to detail
- Ability to work in a fast-paced environment
- Strong organizational skills
Benefits
We offer a competitive hourly wage, flexible scheduling, and the opportunity to make a meaningful difference in people's lives. As a part of our team, you'll have access to a comprehensive benefits package including health insurance, paid time off, and opportunities for professional development.
Pay
Hourly rate based on experience and qualifications.
Schedule
Part-time, approximately 10 hours per week. Shifts are scheduled between 8:00 a.m. and 4:30 p.m., with afternoon and weekend availability required.