Customer Experience Representative

About the role

At Beyond Wow Plumbing, you'll help people through some of the most stressful moments of their day. A flooded bathroom. A broken water heater. A leak threatening their home. When customers call us, they're often frustrated, worried, and looking for someone they can trust. That's where you come in.

Responsibilities

• Create exceptional experiences for every customer interaction
• Answer inbound calls with professionalism, empathy, and confidence
• Schedule service appointments efficiently and accurately
• Communicate with customers via phone, email, and text
• Help homeowners understand service options and next steps
• Resolve concerns and turn problems into positive outcomes
• Maintain accurate customer records and appointment details
• Cookordinate closely with technicians and leadership to ensure seamless service delivery
• Escalate issues when necessary to ensure customer satisfaction
• Represent the Beyond Wow brand with enthusiasm, professionalism, and care
• Support our mission, vision, and core values in every interaction

Qualifications

• High School Diploma or equivalent
• Previous customer service experience required
• Strong computer skills and ability to learn new software quickly
• Microsoft Office proficiency required
• ServiceTitan experience is a major plus but is not a requirement
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Able to multitask and thrive in a fast-paced environment
• Able to remain calm and professional during challenging customer situations

Benefits

• $19–$24 per hour based on experience
• Weekly pay
• Monthly performance bonus opportunities
• Referral bonus program
• Medical coverage
• Paid life insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• 5 Paid Holidays
• Parental Leave
• Monthly gym membership allowance
• Ongoing leadership and professional development training
• Cross-training and advancement opportunities
• Quarterly company events
• Incredible team culture
• Opportunities for long-term career growth

Schedule & Location

• Preferred schedule: 9:00 AM – 6:00 PM
• This is an in-office position
• Must be able to commute to our Taylor, Texas office daily