Customer Experience Representative

Essential Duties & Responsibilities

• Generate accurate and timely quotes for contractual customers based on agreement terms and maintain SLAs
• Retrieve, manage, and send mill test reports (MTRs) and certifications while maintaining organized records
• Handle credit requests and product returns, working closely with finance to process refunds and replacements
• Set up new customers and subcontractors in the system, maintain ship/bill information, and update contact details
• Act as the first point of contact for order-related inquiries, including order status, proof of delivery, and shipment updates
• Work with Inside Sales, Regional Sales Managers, and Operations to ensure seamless order fulfillment and customer satisfaction as needed

Required Qualifications

• Bachelor’s Degree or equivalent years of experience
• Strong Communication Skills
• Customer Service – Ability to handle customer inquiries, resolve issues efficiently, and maintain a professional approach
• Systems Knowledge – Proficiency in ERP, CRM, and order management systems to ensure accurate data handling
• Detail-Oriented – Strong focus on accuracy in quotes, contracts, and account management

Benefits

• Medical
• Dental
• Vision
• 401K match
• Disability benefits
• Tuition reimbursement