Customer Experience Representative - Asheville Regional Airport
National Car Rental · Fletcher, NC · 1 mo ago
On-siteCustomer Service$16.5/hrFull-time
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
- Sought to improve job performance through self-assessment, skill development, training and goal setting
Requirements
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- High School Diploma or G.E.D. required
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or hospitality
- Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related convictions on driving record in the past 5 years
Benefits
- Paid time off
- Employee rental car discounts
- Retail savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedules
- Wednesday - Sunday: 7:00am to 4:00pm (Off Monday/Tuesday)
- Wednesday - Sunday: 3:00pm to 12:00am (Off Monday/Tuesday)
- Wednesday - Sunday: 10:00am to 8:00pm (Off Monday/Tuesday)
- Monday - Friday: 3:00pm to 12:00am (Off Saturday/Sunday)
Pay
This pay for this position is $16.50 / hour.
Location
This position is located at Asheville Regional Airport (AVL) - 61 Terminal Dr Ste 21, Fletcher, NC 28732.