Customer Experience Representative - 11:15 a.m. - 8:00 p.m. (ET) (10402-2026479)

About the role

Every day, you help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Responsibilities

• Answers orders or product inquiries, general billing questions, procedures, policies, and available services.
• Serves as liaison between Marketing and Sales to LifeNet Health clients.
• Provides exemplary service support for all calls and orders received in Customer Experience.
• Receives and processes orders for allograft tissue.
• Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.

Requirements

• High school diploma or GED
• Two (2) years of customer service experience in a call center, customer service department, or allied health organization

Key Knowledge, Skills, & Abilities

• Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on-time delivery.
• Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/ pitfalls.

Benefits

• Affordable Medical, Dental, and Vision Coverage
• Profit Sharing Plan
• 403(b) Retirement Plan
• Paid Parental Leave
• Corporate Sponsored Events
• Incredible teammates
• Tuition reimbursement
• Career & Leadership Development
• Wellness Program
• Employee Assistance Program (EAP)

Pay

Salary Range: $16.83 to $22.44/ hour

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications to $22.44 hourly (experienced in this role).

Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.