Customer Experience Partner

Full time, remote position in the United States.

About the role

As a Customer Experience Partner, you will serve as a trusted advocate for our Elite travelers and their administrative assistants, building strong relationships through proactive communication, education, and personalized support. You will work closely with Program Managers, Operations teams, and service partners to deliver a seamless travel experience while driving customer satisfaction and loyalty. You will also identify opportunities to improve communication, strengthen service delivery, and enhance the overall traveler experience.

Responsibilities

• Build trusted relationships with Elite travelers and their administrative assistants
• Serve as a customer advocate and primary point of contact for service-related support
• Educate customers and internal teams on Elite service offerings and available resources
• Communicate proactively to set expectations and ensure a positive customer experience
• Coordinate service recovery efforts and drive timely resolution of customer concerns
• Partner with Operations, Program Management and internal stakeholders to improve service consistency and traveler satisfaction
• Facilitate ongoing training and awareness of Elite traveler services
• Track customer experience trends and support continuous improvement initiatives
• Identify opportunities to simplify processes and enhance service delivery

Requirements

• Passionate about delivering exceptional customer experiences
• Skilled at building relationships and establishing trust
• Demonstrates empathy, professionalism, and sound judgment in challenging situations
• Excellent verbal, written, and listening communication skills
• Able to collaborate effectively across teams and influence positive outcomes
• Receptive to feedback and committed to continuous improvement
• Strong attention to detail and follow-through
• Proficient in Microsoft Office applications
• Able to navigate Sabre, including booking processes and historical research

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that includes mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Customer Experience Partner is between $65,000 and $75,000. The actual pay depends on your skills, qualifications, experience, and geographical location.

Schedule

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.