Customer Experience Officer

About the role

At Chesaning Family Dentistry, we believe every patient interaction matters. We're looking for a Customer Experience Officer (CXO) who thrives on connecting with people, creating memorable experiences, and making every patient feel like a VIP from the moment they walk through our doors.

Responsibilities

• Greeting and welcoming patients with warmth and enthusiasm
• Escorting patients throughout the office and ensuring they feel comfortable and cared for
• Building genuine relationships and getting to know patients on a personal level
• Identifying patient motivations, goals, and barriers to treatment
• Understanding the difference between patient needs and wants to help support their journey
• Creating engaging conversations and memorable interactions
• Providing companionship and support while patients wait for providers
• Helping patients feel at ease by maintaining a positive, upbeat atmosphere
• Documenting patient preferences, interests, and important personal details to personalize future visits
• Collaborating with the team to ensure every patient receives a world-class experience
• Utilizing computer systems to document interactions and maintain patient information

Requirements

• Passion for customer service and helping others
• Exceptional communication and interpersonal skills
• Natural ability to connect with people from all backgrounds
• Strong storytelling and relationship-building abilities
• Positive, energetic, and outgoing personality
• Professional appearance and demeanor
• Comfortable using computers and learning new software
• Strong attention to detail and follow-through
• Ability to think on your feet and adapt to different personalities and situations

Compensation & Schedule

• Full-time or part-time opportunities available
• Typical schedule: Monday - Friday, 9:00 AM - 5:00 PM
• Hourly compensation based on location and experience
• Entry-level position with opportunities for growth