Customer Experience Office Manager

Bonus based on performance

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off

Job Type

Full-Time

Benefits

Benefits: Paid Training, PTO, Paid Holidays, Performance Bonus Opportunities

Responsibilities

• Respond to inbound calls and web leads and schedule appointments
• Support customers from first contact through installation follow-up
• Cookordinate installation schedules and product orders
• Maintain accurate records in Salesforce
• Support marketing efforts including social media and local outreach
• Assist with invoices, deposits, and basic accounting tasks in QuickBooks
• Communicate with installers, vendors, and customers to keep projects on track

Requirements

• Minimum of 2 years of experience in an office management, customer service, or administrative role (required)
• Strong communication and customer service skills
• Highly organized and detail-oriented
• Able to work independently with minimal supervision
• Comfortable handling multiple priorities at once
• Proactive and solution-oriented mindset
• Tech-comfortable (Salesforce, QuickBooks, and PNC Portal experience a plus)

Qualifications

• Interest in marketing or social media is a bonus

Skills

• Service-minded
• Loves to have fun

Benefits

• Key role in a fast-growing local business
• Family-owned, supportive environment
• Variety of work with real responsibility
• Opportunity for long-term growth
• Performance bonus opportunities
• Work that directly impacts customers and company success

About the role

If you’re organized, proactive, and excited to manage operations while delivering a stellar customer experience, we’d love to hear from you! Apply today and be part of a growing team!

Company Information

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.