Customer Experience Office Manager

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Job Type

• Full-Time

Benefits

• Paid Training
• PTO
• Paid Holidays
• Performance Bonus Opportunities

Responsibilities

• Respond to inbound calls and web leads and schedule appointments
• Support customers from first contact through installation follow-up
• Cookordinate installation schedules and product orders
• Maintain accurate records in Salesforce
• Support marketing efforts including social media and local outreach
• Assist with invoices, deposits, and basic accounting tasks in QuickBooks
• Communicate with installers, vendors, and customers to keep projects on track

Requirements

• Minimum of 2 years of experience in an office management, customer service, or administrative role (required)
• Strong communication and customer service skills
• Hightly organized and detail-oriented
• Able to work independently with minimal supervision
• Comfortable handling multiple priorities at once
• Proactive and solution-oriented mindset
• Tech-comfortable (Salesforce, QuickBooks, and PNC Portal experience a plus)
• Interest in marketing or social media is a bonus

Qualifications

• This key role is in a fast-growing local business
• The family-owned, supportive environment offers variety of work with real responsibility
• Opportunity for long-term growth
• Performance bonus opportunities
• The work directly impacts customers and company success