Customer Experience Manager - Personal Care & Beauty Products

Job Summary

Responsibilities

• Manage all tasks associated with Order and Reorder management.
• Act as the point of contact for the assigned customers and as a liaison with all internal departments.
• Create and manage open-order reports on a regularly scheduled basis.
• Cook up and manage existing customer projects involving reformulation, fragrances or shades extensions, and packaging changes.
• Communicate annual pricing updates (APU) to the customer as needed.
• Collect, organize, and communicate Customer forecasts to Elevation Data and Planning team.
• Coordinate and conduct customer meetings.
• Act as the liaison between the customer and our internal departments, coordinating meetings, calls, and problem solving for the customer.
• Communicate to customers, either verbally or in writing, on a timely basis regarding any customer concerns, company concerns, and any other essential information.

Requirements

• Past customer service, or sales experience required.
• B2B experience, either in Pharmaceutical or cosmetic manufacturing experience preferred.
• FDA, ISO 22716, or related cosmetic quality experience a plus.
• Bachelor's degree.

Qualifications

• Ability to easily switch tasks in a timely manner.
• Communicate comfortably either verbally and/or in writing with customers.
• Excellent Customer Service skills, ability to communicate clearly with both external and internal customers.
• Ability to collaborate successfully with customers in difficult situations.
• Ability to adapt quickly to changing priorities in a demanding environment.
• Perform essential duties and responsibilities efficiently, accurately, and safely.
• Ability to solve problems and be solution oriented with time sensitive requests.
• Ability to exhibit a high level of situational awareness and decisiveness.

Skills

• Customer Service skills.
• Collaboration skills.
• Situational awareness.
• Solution orientation.

Benefits

Equal Employment Opportunity Employer.

Pay

$50,000 - $70,000 per year

Schedule

N/A