Customer Experience Manager(Multifamily Leasing)

Key Responsibilities

• Leadership in Customer Experience
• Develop and implement community and engagement strategies
• Build and maintain strong relationships with residents
• Provide support and guidance for unresolved resident concerns
• Oversee and assist residents with all available property technology
• Collaborate with Central Property Operations
• Responsible for resident screening, resident services, and accounts receivable
• Supervise the management of resident data and oversee day-to-day operations
• Assess and improve processes and market research reporting
• Prepare and present regular reports on resident satisfaction and KPIs

Education, Experience, And Skills

• Demonstrated passion for customer service
• Strong interpersonal and communication skills
• Minimum of three (3) years of experience in customer service leadership, property management, assistant management, or a hospitality-related role with direct reports
• Proficiency in property management software, Microsoft Office suite, and CRM tools
• Desire for professional development and continued learning
• Ability to manage time effectively and adapt to changing priorities