Customer Experience Manager-Fox River PINK

Primary Responsibility

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports

• Customer Experience Lead(s)
• As Assigned Associate(s)

Qualifications

• Passion for Victoria’s Secret Brand
• Ability to improve customer satisfaction and drive customer loyalty
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution
• Experience with influencing cross-functional partners in informal and formal settings to get things done
• Ability to work nights, weekends, and a flexible schedule
• Ability to stand for long periods and frequently bend, kneel, and lift
• Ability to use technology (headsets, mobile devices, computers)

Minimum Salary

Minimum Salary: $20.50
Maximum Salary: $28.20

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Benefits

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