Customer Experience Manager - Designate

About the role

We are seeking a Customer Experience Manager (Customer Experience Coach) to join our team in the Berkshire and Hampshire regions. The role involves managing stock processes and commercial activities, as well as acting as a deputy for the Store Manager (Store Coach) in their absence.

Responsibilities

• Trading the store to achieve strong sales growth through completing key weekly activities like merchandising and campaign execution
• Ensuring customers have a great shopping experience by recovering products and updating Point of Sale (POS) and pricing
• Incorporating stock routines into all colleagues to maintain high stock integrity and warehouse procedures
• Leading by example and fostering an excellent working environment through effective colleague engagement
• Managing a team of approximately 30 colleagues and direct line managing 3 Team Leaders who oversee different in-store departments/areas
• Assisting the Store Coach on a daily basis and taking full responsibility for running the store in their absence

Requirements

• Previous management experience, preferably in a retail setting where you've demonstrated a hands-on approach to day-to-day activity
• Flexible part-time working days, ideally working on Monday, Friday, and Saturday or Sunday
• A proven track record in improving business performance and meeting Key Performance Indicators (KPIs), while maintaining high store standards
• A passion for stock management and a commitment to providing an exceptional shopping experience for customers
• A team-oriented mindset, skilled in effective communication and building high-performing, highly engaged teams