Customer Experience Manager

About the role

This full-time position reports directly to Unified Bank’s Customer Experience & Sales Executive and leads the Dover Banking Center according to the Bank’s culture, The UNIFIED Way.

Responsibilities

• Supervise and develop Banking Center Team Members to provide warm, friendly, and efficient customer service.
• Maintain compliance with Bank and regulatory policies and procedures.
• Lead and develop Customer Service Representatives in operational job knowledge, products and services, selling techniques, security, and compliance.
• Coach, develop, and review performance regularly with all branch Team Members.
• Generate, process, and close non-complex consumer loans.
• Motivate Team Members to build relationships with customers and offer Bank products and services.
• Monitor progress and work with staff to attain Banking Center achievement objectives.
• Resolve customer concerns in a professional, tactful manner.
• Manage the Banking Center’s vault cash, ordering of currency, balancing, and adherence to internal security controls.
• Monitor all security and compliance issues, ensure accuracy, and adhere to all Bank policies.

Requirements

• 2 years of retail banking experience in a Teller, Personal Banker, or Customer Service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop, and motivate a branch team to achieve branch objectives.
• Position requires standing and walking for the majority of the day and the ability to lift approximately 40 lbs.

Qualifications

Associate’s Degree or equivalent related work experience is required.