Customer Experience Manager

About the role

We're hiring on behalf of a rapidly growing startup that is redefining security for the AI era. This organization enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context, and is trusted by security teams worldwide. Now powered by Google, they offer an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments.

Responsibilities

• Drive customer adoption and revenue growth by connecting the organization's value to top customer initiatives.
• Act as a trusted advisor to strategic customers, guiding them through their multi-year cloud journey with a focus on robust cloud security practices.
• Collaborate with core account groups (Sales, Support, Success), product/engineering teams, and customer teams to deliver transformational outcomes.
• Interface and influence key stakeholders at all levels, ensuring effective communication and collaboration, with an emphasis on security best practices.
• Build and grow strong relationships across customer organizations, from technicians to CISO level.
• Evangelize the organization's value and influence customers to adopt the right secure solutions at the right time.

Requirements

• 6+ years of experience in a Customer Success Manager (CSM), Account Executive (AE), or other customer-facing strategic role.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all organizational levels.
• Proven track record of working with large enterprise customers, ideally with cloud-based technology.
• Experience managing strategic customers with an entrepreneurial mindset to problem-solve complex engagements.
• Deep understanding of Security SaaS offerings and pricing models.
• Ability to quickly learn and articulate the organization's offerings and pricing.

Pay

Competitive annual salary ($110,000 - $151,000 USD) plus bonus and equity.

Benefits

• Comprehensive benefits package.
• The opportunity to work with Fortune 100 clients and shape the future of cloud security.
• A dynamic and fast-paced startup environment with significant growth potential.