Customer Experience Manager

General Summary

This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers' needs, collecting bid day info, managing and sending quotes, creating orders, supporting quality submissions for accuracy, plant scheduling, and other customer service tasks as required.

Essential Job Accountabilities

• Develop team to allow continuous coverage of duties to prevent service gaps when absences occur.
• Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching.
• Cook up policies and procedures with other District Customer Experience Managers to ensure consistency across the organization.
• Support District Sales staff with bidding, project tracking, and quote management.
• Manage a designated portion of customers based on the criteria set forth by the District Sales Manager.
• Balance administrative load with Operations Finance Managers.

Education and Work Experience

• High school diploma or equivalent
• 4-year degree preferred
• 3+ years of experience in dispatching in a similar industry
• 3+ years of experience in a customer facing role

Knowledge, Skills, And Abilities

• MS Office intermediate to high level required
• Bilingual (Spanish Preferred)

Physical Demands

• Regularly required to talk and hear
• Frequently required to stand, walk, sit and use hands to operate a computer keyboard
• Occasionally required to reach with hands and arms
• Occasionally lift and/or move up to 20 pounds

Reasonable Accommodations

• The employee must comply, understand, and support corporate safety initiatives to ensure a safe work environment
• The employee must have the ability to comply with the company’s Code of Conduct on a daily basis

Our Benefits

• Paid holidays
• Sick leave
• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Flexible spending plans
• Musculoskeletal health
• Mental wellness
• Special programs

About Granite Construction Incorporated

• Member of the S&P 400 Index
• One of the nation's largest heavy civil contractors and construction materials producers
• Investment in your future outside of the workplace
• Benefits package including paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, and more
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans

Pay and Schedule

• Base Salary Range: $96,541.00 - $144,813.00
• Pay may vary based upon relevant experience, skills, location, and education among other factors

Qualifications

• Comply, understand, and support corporate safety initiatives to ensure a safe work environment
• Able and willing to abide by the company’s Code of Conduct on a daily basis

Skills

• Comply, understand, and support corporate safety initiatives to ensure a safe work environment
• Able and willing to abide by the company’s Code of Conduct on a daily basis

Benefits

• Paid holidays
• Sick leave
• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Flexible spending plans
• Musculoskeletal health
• Mental wellness
• Special programs

Notice to Staffing Agencies

• No fees will be paid to any agency for referrals
• Agencies must obtain advance written approval from Granite's recruiting function to submit resumes
• Agencies must submit resumes in conjunction with a valid fully-executed contract for service and in response to a specific job opening
• Agencies must not bind Granite to any agreement regarding the placement of candidates