Customer Experience Manager

About the role

At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say “yes” to the newest, coolest stuff! Our culture, rooted in The Five Below Way—our values and behaviors—makes this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Responsibilities

• Ensure all crew members are Wowing the Customer through personal contact.
• Train the crew on the B.E.S.T. customer service experience, ensuring each guest has a fast, friendly checkout experience.
• Lead your assigned store to achieve and maintain customer service score goals set by the District Manager.
• Oversee front-end operations, including merchandising (candy, soda, snacks) to meet or exceed brand standards.
• Ensure all front-end equipment is functional and associates are trained on applicable services.
• Perform opening and closing procedures, maintain store cleanliness, recovery, and readiness for customers.
• Act as the Store Manager in their absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise all crew members.
• Review all corporate communications and respond accordingly.
• Collaborate with the store leadership team on merchandising and World Recovery procedures.
• Perform store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and stock room upkeep.
• Additional responsibilities as determined by the Store Manager based on store needs.

Requirements

• High School Graduate or equivalent (College experience preferred).
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove items up to 5-10 feet high.
• Frequently ascend/descend ladders to retrieve and stock merchandise.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers, managers, and coworkers in person, by phone, and via email.
• Frequently move across the sales floor and to/from the stock room.
• Work a flexible schedule, including days, evenings, weekends, overnights, and travel as required.
• Identify and follow email and print instructions for layouts, schedules, and procedures.
• Remain in a stationary, upright position for 80% of the time.
• Must be at least 18 years old and able to perform all essential functions in compliance with applicable laws.

Benefits

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we’ve got you covered. Visit benefits.fivebelow.com/public/welcome for details.

Pay

Starting at $18.00 per hour.