Customer Experience Manager

About the Role

At Five Below, our growth is driven by associates who embrace our purpose: creating an amazing experience where life is way better when you can Let Go & Have Fun with the newest, coolest stuff at unbeatable prices. With over 20,000 associates, Five Below thrives on a culture defined by The Five Below Way—our values and behaviors that inspire big ideas, super energy, and passion, making the workplace a WOWplace.

Responsibilities

• Ensure all crew members deliver exceptional customer service through personal interaction, training them on the B.E.S.T. customer service experience to provide a fast, friendly checkout.
• Lead the store to achieve and maintain customer service score goals set by the District Manager.
• Oversee front-end operations, including merchandising (candy, soda, snacks) to meet or exceed brand standards, and ensure all front-end equipment is functional and associates are properly trained.
• Execute opening and closing procedures, maintain store cleanliness, recovery, and readiness for customers at all times.
• Perform store manager duties in their absence.
• Partner with the store manager to recruit, train, coach, develop, and supervise all crew members.
• Review and act on all corporate communications.
• Collaborate with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance tasks, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Additional responsibilities as assigned by the Store Manager based on store needs.

Requirements

• High School Graduate or equivalent; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove items at heights of 5-10 feet.
• Frequently ascend/descend ladders to retrieve and stock merchandise.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers, managers, and coworkers in person, by telephone, and via email or print instructions.
• Frequently move across the sales floor and to/from the stock room.
• Work a flexible schedule, including days, evenings, weekends, overnights, and travel as required by business needs.
• Identify and follow email and print instructions for merchandise layouts, schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable laws.

Benefits

Explore our benefits site to discover perks and support, including health coverage, financial wellness, and personal wellness programs: benefits.fivebelow.com/public/welcome.