Customer Experience Lead (JR221942)
CCHMC Biomedical Research Technologies Masters Program · Cincinnati, OH · 3 mo ago
Customer ServiceFull-time
About the role
The Customer Experience Lead will be responsible for enhancing the customer journey and ensuring high levels of satisfaction across all touchpoints.
Responsibilities
- Develop and implement strategies to improve customer service and satisfaction
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Conduct regular customer surveys and analyze feedback to inform improvements
- Train and mentor customer service representatives
- Manage customer complaints and escalations
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- Minimum 3 years of experience in customer service or related field
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple projects simultaneously
- Experience with CRM systems
Qualifications
- Excellent problem-solving and decision-making skills
- Proficiency in Microsoft Office Suite
- Ability to handle sensitive and confidential information
Skills
- Customer service excellence
- Strategic planning and implementation
- Team leadership and collaboration
- Customer relationship management
Benefits
- Competitive salary package
- Flexible work schedule
- Professional development opportunities
- Health insurance benefits
- Employee wellness programs
Pay
$XX.XX per hour
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM