Customer Experience Lead - Full Time

About the role

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers. This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Requirements

A strong customer service mindset with a passion for helping others
Ability to lead, coach, and motivate associates in a fast-paced environment
Strong communication and problem-solving skills
Ability to stay organized and adjust priorities quickly
Team-oriented with the ability to build positive working relationships
Attention to detail and commitment to operational accuracy
Flexibility to work a schedule that includes nights, weekends, and holidays

Qualifications

1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Skills

Customer service mindset
Leadership and coaching abilities
Communication and problem-solving skills
Organizational and prioritization skills
Attention to detail
Flexibility to work various shifts

Benefits

Competitive wage
Flexible hours
Associate discount
Burlington’s benefits package which includes medical coverage and a 401(k) plan
Up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law

Pay

$16.00 per hour

Schedule

Regular Full-Time