Customer Experience Lead-Cross Roads

About the role

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Responsibilities

• Selling, leading, and directing associates on the sales floor
• Coaching associates in the moment
• Maintaining visual standards
• Managing payroll
• Ensuring merchandise availability
• Assigning work and providing direction to non-supervisory associates
• Leading and demonstrating company values within the store
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling, and personally selling
• Conducting associate observations and coaching
• Linking results to behaviors and actions to drive top-line sales
• Independently managing labor hours within the store to drive top-line sales and profit
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
• Demonstrating and leading company policy and procedures
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing

Requirements

• Passion for Victoria’s Secret Brand
• Excellent merchandising skills
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Ability to monitor/track progress and incorporate feedback into decision-making
• Experience with influencing cross-functional partners in informal and formal settings to get things done
• Ability to work nights, weekends, and a flexible schedule
• Ability to stand for long periods and frequently bend, kneel, and lift
• Ability to use technology (headsets, mobile devices, computers)
• One year of retail experience preferred
• Experience directing other individuals in the performance of their job duties preferred

Qualifications

• Authorized for employment in the United States

Skills

• Strong interpersonal and communication skills
• Leadership and coaching abilities
• Attention to detail and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing schedules and environments

Benefits

Includes paid parental leave to bond with your new addition, 401(k) savings plan with company match, merit increases and performance bonuses, on-the-spot recognition and rewards for a job well done, employee stock purchase program, merchandise discounts, medical, dental, vision, and pharmacy coverage, tuition reimbursement, commuter benefits, and an Employee Assistance Program.

Pay

Pay Range: $15.50 – $19.50

Schedule

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking, and prolonged standing as part of your daily tasks.