Customer Experience Lead
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We have Salary $18.19 - $18.75 Hourly -> Pay section.
Location Missoula, Montana (maybe not needed as heading). Job Type Regular, Intermittent -> maybe Schedule? Actually schedule could be "Regular, Intermittent" but schedule section is for schedule details like shift times; we have schedule flexibility to accommodate opening, closing, weekend shifts. That's schedule info. So we can include Schedule section.
Benefits: there is a Benefits paragraph with details. So include Benefits.
About the role: we have Overview paragraph describing role. So About the role.
Responsibilities: Essential Functions list (many bullet-like sentences). We'll put as - .
Requirements: maybe Knowledge, Skills And Abilities? Actually that's skills/knowledge. Could be Requirements (legal age). But we have Qualifications section: Qualifications And Additional Application Materials. So Qualifications.
Skills: Knowledge, Skills And Abilities section includes knowledge, skills, abilities. Could be Skills.
We need to avoid duplication. Let's map:
- About the role: Overview paragraph.
- Responsibilities: Essential Functions (list of duties). We'll extract each sentence as li.
- Qualifications: Qualifications And Additional Application Materials (including legal age, 3 years experience, CPR/AED, preferred experience, Rectrac, work auth). We'll list as li.
- Skills: Knowledge, Skills And Abilities (including knowledge of office/cash mgmt, food prep, waterpark safety, etc., skill in software, multitasking, communication, etc., abilities). We'll list as li.
- Benefits: Benefits paragraph.
- Pay: Salary $18.19 - $18.75 Hourly.
- Schedule: Working Conditions includes schedule flexibility to accommodate opening, closing, weekend shifts. Also Job Type Regular, Intermittent. We'll include schedule info.
We must not repeat job title as heading. No Job ID etc.
We must not include boilerplate like application instructions, EEO, etc. Remove the questions at end (01,02,03) and required question etc. Also remove contact info? Probably not needed as it's not substantive content about job; but maybe it's minor metadata; we can drop.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from sections we include.
Let's extract details.
Overview paragraph: "Be the friendly face of Missoula Parks & Recreation! Help create positive, welcoming experiences for visitors while supporting a dynamic team across our recreation facilities. The City of Missoula is hiring Customer Experience Leads to help oversee front desk operations and deliver exceptional customer service across Parks & Recreation facilities. This position supports daily operations by assisting with staff coordination, handling customer transactions, and ensuring facilities operate efficiently and safely. Working in a fast-paced, team-oriented environment, the Customer Experience Lead helps train staff, manage workflows, and support customer service functions including admissions, reservations, and program registrations. This role requires strong communication skills, attention to detail, and the ability to lead by example while maintaining a positive and professional experience for all patrons."
We'll put that in
.
Essential Functions: list each bullet after "Essential Functions CUSTOMER EXPERIENCE LEAD". Let's extract sentences:
- Perform various customer service functions, related to registration, admission, reservations, and payments, through all forms of communication, such as in person, email, phone etc.
- Serve as Customer Experience Leader, at Currents/Parks & Recreation, FMRP, and Splash Montana facilities, to ensure quality front-line customer service and accurate and consistent information is provided.
- Ensure opening and closing procedures for all Parks & Rec facilities.
- Comply with the Customer Experience Lead Handbook.
- Reconcile cash irregularities for other cashiers; conduct daily cash-outs; exchange currency for customer experience staff.
- Assist with training aquatics, concessions, and customer service staff in customer experience and P&R related duties.
- Provide support to various staff members while maintaining effective workflows with a focus on customer service.
- Assist with work assignments to ensure daily tasks are completed.
- Assist in tracking daily attendance and group entries for program attendees.
- Perform general cleaning and maintenance function, including snow removal.
- Maintain organization of equipment, rosters, and supplies.
- Organize and track lost and found items.
- Provide administrative support by taking notes at staff meetings.
- Communicate with Customer Experience Administrative team about front desk needs and procedures.
- Assist with updating department boards (announcements, advertisements, etc.).
- Provide support and leadership during emergency situations, such as assisting with rapid water rescues, first aid, crowd control, etc.
- Perform other duties as assigned, based on training and qualifications.
We'll put each as
- .
Qualifications: "Qualifications And Additional Application Materials ALL POSITIONS Must be of legal age to perform the duties of the position. CUSTOMER EXPERIENCE LEAD Any combination of training and education equivalent to three (3) years of experience with customer service, point-of-sale transactions, or another relevant field. Must have a basic CPR/AED certification, or the ability to obtain within 60 days of hire. Prior experience working at Missoula Parks & Recreation facilities, including Currents, Splash Montana, and Fort Missoula Regional Park, preferred. Experience with Rectrac Software Management, preferred. The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application."
We'll list each as li.
Skills/Knowledge: "Knowledge, Skills And Abilities ALL POSITIONS Knowledge of, or the ability to learn, the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation of till. Knowledge of, or the ability to learn, food preparation and sanitation requirements. Knowledge of, or the ability to learn, waterpark and pool facility safety procedures, policies, and practices. Knowledge of, or the ability to learn and promote, department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act. Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment. Skill in following oral and written instructions. Skill in multitasking in a fast-paced environment, while providing effective customer service. Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals. Ability to stay alert and identify potential and/or actual emergency situations. Ability to work with both adults and youth of all ages. Ability to participate in a customer focused and team-oriented environment. Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information. Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment. Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor. Ability to learn departmental and City of Missoula practices and procedures. CUSTOMER EXPERIENCE LEAD Skill in providing quality customer service in person, writing, and over the phone. Ability to lead and train staff in front desk, customer service and P&R job related duties. Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator. Ability to develop and prepare reports, correspondence, and various documents."
We'll list as li.
Benefits: paragraph: "The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Market-Competitive Salary Work/life balance, including the possibility of flexible schedules and remote work opportunities $0 premium for health and dental coverage for employees and affordable premiums for family coverage $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy Options for supplemental life, disability, critical illness, and accident Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program Generous paid vacation, sick leave, and holidays Pre-tax flexible spending accounts The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here to learn more and understand whether you may be eligible. Additional Benefits Package Information Is Available Here."
We'll keep as
maybe with
for list? The instruction: Use - for any list of duties/requirements/benefits, and
for prose. Benefits is a list but it's prose with colon. Could treat as
- each benefit. But the instruction says use
- for any list of duties/requirements/benefits. So we should make a list. Let's split benefits into items:
- Market-Competitive Salary
- Work/life balance, including the possibility of flexible schedules and remote work opportunities
- $0 premium for health and dental coverage for employees and affordable premiums for family coverage
- $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
- Options for supplemental life, disability, critical illness, and accident
- Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
- Generous paid vacation, sick leave, and holidays
- Pre-tax flexible spending accounts
- The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here to learn more and understand whether you may be eligible.
- Additional Benefits Package Information Is Available Here.
We'll put each as
- inside
.
Pay: Salary $18.19 - $18.75 Hourly. We'll put as .
Schedule: we have schedule flexibility to accommodate opening, closing, and/or weekend shifts. Also Job Type Regular, Intermittent. We'll combine: "Schedule flexibility to accommodate opening, closing, and/or weekend shifts. Position type: Regular, Intermittent." We'll put as
maybe as list? It's not a list but we can do
.
Now produce HTML fragment with sections in order: About the role, Responsibilities, Requirements?, Qualifications, Skills, Benefits, Pay, Schedule. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Requirements? We didn't extract a separate Requirements section; we have Qualifications and Skills. Requirements could be legal age etc. But we already put legal age in Qualifications. Could treat Requirements as legal age and work authorization. But we already have Qualifications covering that. To follow instruction, we should include a section only when posting has real specific content. If we don't have distinct Requirements, we can omit Requirements heading. So we will include About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule.
Check if any content duplicated: Ensure we didn't miss any substantive info like Working Conditions (lifting 50 lbs, exposure to hazards, etc.) That is under Working Conditions: ALL POSITIONS. That's substantive; we should include maybe under Responsibilities or a separate section like Working Conditions but not in headings list. Could add under Responsibilities as additional duties? It's not a duty but working condition. Could add under Responsibilities as a bullet? Or we could add a separate section like "Working Conditions" but not in allowed headings. The instruction only lists those headings; we can still add other headings? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings for sections; we could also use other headings but likely they want only those. However we need to preserve all substantive information; we can incorporate working condition details into Responsibilities or
. Essential Functions: list each bullet after "Essential Functions CUSTOMER EXPERIENCE LEAD". Let's extract sentences: - Perform various customer service functions, related to registration, admission, reservations, and payments, through all forms of communication, such as in person, email, phone etc. - Serve as Customer Experience Leader, at Currents/Parks & Recreation, FMRP, and Splash Montana facilities, to ensure quality front-line customer service and accurate and consistent information is provided. - Ensure opening and closing procedures for all Parks & Rec facilities. - Comply with the Customer Experience Lead Handbook. - Reconcile cash irregularities for other cashiers; conduct daily cash-outs; exchange currency for customer experience staff. - Assist with training aquatics, concessions, and customer service staff in customer experience and P&R related duties. - Provide support to various staff members while maintaining effective workflows with a focus on customer service. - Assist with work assignments to ensure daily tasks are completed. - Assist in tracking daily attendance and group entries for program attendees. - Perform general cleaning and maintenance function, including snow removal. - Maintain organization of equipment, rosters, and supplies. - Organize and track lost and found items. - Provide administrative support by taking notes at staff meetings. - Communicate with Customer Experience Administrative team about front desk needs and procedures. - Assist with updating department boards (announcements, advertisements, etc.). - Provide support and leadership during emergency situations, such as assisting with rapid water rescues, first aid, crowd control, etc. - Perform other duties as assigned, based on training and qualifications. We'll put each as
maybe with
- for list? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. Benefits is a list but it's prose with colon. Could treat as
- each benefit. But the instruction says use
- for any list of duties/requirements/benefits. So we should make a list. Let's split benefits into items: - Market-Competitive Salary - Work/life balance, including the possibility of flexible schedules and remote work opportunities - $0 premium for health and dental coverage for employees and affordable premiums for family coverage - $10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy - Options for supplemental life, disability, critical illness, and accident - Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program - Generous paid vacation, sick leave, and holidays - Pre-tax flexible spending accounts - The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here to learn more and understand whether you may be eligible. - Additional Benefits Package Information Is Available Here. We'll put each as
- inside
- .
Pay: Salary $18.19 - $18.75 Hourly. We'll put as
. Schedule: we have schedule flexibility to accommodate opening, closing, and/or weekend shifts. Also Job Type Regular, Intermittent. We'll combine: "Schedule flexibility to accommodate opening, closing, and/or weekend shifts. Position type: Regular, Intermittent." We'll put as
maybe as list? It's not a list but we can do
. Now produce HTML fragment with sections in order: About the role, Responsibilities, Requirements?, Qualifications, Skills, Benefits, Pay, Schedule. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Requirements? We didn't extract a separate Requirements section; we have Qualifications and Skills. Requirements could be legal age etc. But we already put legal age in Qualifications. Could treat Requirements as legal age and work authorization. But we already have Qualifications covering that. To follow instruction, we should include a section only when posting has real specific content. If we don't have distinct Requirements, we can omit Requirements heading. So we will include About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Check if any content duplicated: Ensure we didn't miss any substantive info like Working Conditions (lifting 50 lbs, exposure to hazards, etc.) That is under Working Conditions: ALL POSITIONS. That's substantive; we should include maybe under Responsibilities or a separate section like Working Conditions but not in headings list. Could add under Responsibilities as additional duties? It's not a duty but working condition. Could add under Responsibilities as a bullet? Or we could add a separate section like "Working Conditions" but not in allowed headings. The instruction only lists those headings; we can still add other headings? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings for sections; we could also use other headings but likely they want only those. However we need to preserve all substantive information; we can incorporate working condition details into Responsibilities or
- each benefit. But the instruction says use