Customer Experience Lead-Arbor Lakes Lifestyle Center

Primary Responsibility

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Qualifications

• Passion for Victoria’s Secret Brand
• Demonstrates excellent merchandising skills
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Ability to monitor/track progress and incorporate feedback into decision-making
• Experience with influencing cross-functional partners in informal and formal settings to get things done
• Ability to work nights, weekends, and a flexible schedule
• Ability to stand for long periods and frequently bend, kneel, and lift
• Ability to use technology (headsets, mobile devices, computers)
• One year of retail experience preferred
• Experience directing other individuals in the performance of their job duties preferred

Description

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.